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Returns and Refund Policy

We want you to be genuinely happy with your BRANCARTNEST cap. If something is not right, this policy explains how to return an item and how refunds are handled. Our aim is to make the process straightforward and fair.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition, with any tags and packaging intact. Caps that show signs of wear, alteration, or damage that did not arise from a manufacturing fault may not qualify for a refund.

2. How to Start a Return

To begin a return, contact us using the details at the end of this page with your order number and the reason for the return. We will confirm whether your item is eligible and provide instructions on how and where to send it. Please do not send items back before receiving these instructions, as this can delay your refund.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method. Please allow a reasonable period for your bank or payment provider to process the refund and for it to appear on your statement.

4. Return Shipping Costs

Unless the return is the result of an error on our part or a faulty item, you are responsible for the cost of return shipping. Original shipping charges are non-refundable except where an item was faulty, damaged on arrival, or sent in error.

5. Faulty or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us within a reasonable time of delivery. We will arrange a replacement, an exchange, or a full refund including any shipping you paid, and we will cover the cost of returning the item to us.

6. Exchanges

If you would like a different colour or model, the simplest approach is to return the original item for a refund and place a new order for the item you want. If you would prefer a direct exchange, contact us and we will do our best to arrange it subject to availability.

7. Custom and Personalized Items

Items that have been personalized or made to order cannot be returned or refunded unless they are faulty or were produced incorrectly, because they are made specifically for you. Please review any made-to-order details carefully before confirming your order.

8. Non-Returnable Situations

• Items returned outside the 30-day window.
• Items that have been worn, washed, or altered.
• Personalized items, except where faulty.
• Items without proof of purchase.